Refund Policy

Effective Date: January 21, 2026

At iqtest.online, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for requesting a refund for our IQ test report and subscription services.

7-DAY TRIAL PERIOD

We offer a 7-day trial period starting from the date of your initial purchase. During this trial period, you have the opportunity to explore our services and determine if they meet your expectations.

If you are not fully satisfied with our service within the 7-day trial period, you may request a full refund of your initial trial payment. No questions asked.

HOW TO REQUEST A REFUND

To request a refund, please contact our support team through one of the following methods:

When requesting a refund, please provide:

  • Your email address associated with the purchase
  • The date of purchase
  • Reason for the refund request (optional but helpful)

REFUND PROCESSING

Once we receive your refund request, we will process it within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

Please note that depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account.

SUBSCRIPTION CANCELLATION

You may cancel your subscription at any time through your account dashboard or by contacting our support team. Upon cancellation:

  • Your subscription will remain active until the end of the current billing period
  • You will not be charged for any future billing periods
  • You will retain access to your IQ results and reports indefinitely

NON-REFUNDABLE ITEMS

The following are not eligible for refunds:

  • Subscription payments made after the 7-day trial period (unless required by applicable law)

CHARGEBACKS

If you have any issues with your purchase, we encourage you to contact us directly before initiating a chargeback with your bank or credit card company. We are committed to resolving any concerns promptly and fairly.

CONTACT US

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:

  • Email: [email protected]
  • Company: AQPRO LIMITED
  • Registration Number: 78622410
  • Address: ROOM 511, 5/F, MING SANG IND BLDG, 19-21 HING YIP STREET, Kwun Tong, Hong Kong

This Refund Policy is subject to change. Any updates will be posted on this page with a revised effective date.